{"id":27,"date":"2023-10-17T10:13:20","date_gmt":"2023-10-17T10:13:20","guid":{"rendered":"https:\/\/www.gestionerichieste.help.polimi.it\/?page_id=27"},"modified":"2024-08-01T14:03:48","modified_gmt":"2024-08-01T14:03:48","slug":"chiudere","status":"publish","type":"page","link":"https:\/\/www.gestionerichieste.help.polimi.it\/?page_id=27","title":{"rendered":"Chiudere"},"content":{"rendered":"\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>SITUAZIONE<\/strong>: voglio rispondere alla richiesta e contestualmente chiudere il ticket. <\/p>\n\n\n\n<p>La chiusura del ticket pu\u00f2 essere fatta nei due modi decritti sotto.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1- Funzione Chiudi<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>clicco su <strong>Chiudi<\/strong><\/li>\n\n\n\n<li>edito la form di chiusura e invio<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n<div  id=\"jtg-787\" class=\"modula modula-gallery modula-columns\" data-config=\"{&quot;tabletHeight&quot;:800,&quot;mobileHeight&quot;:800,&quot;desktopHeight&quot;:800,&quot;enableTwitter&quot;:false,&quot;enableWhatsapp&quot;:false,&quot;enableFacebook&quot;:false,&quot;enablePinterest&quot;:false,&quot;enableLinkedin&quot;:false,&quot;enableEmail&quot;:false,&quot;randomFactor&quot;:0.5,&quot;type&quot;:&quot;grid&quot;,&quot;columns&quot;:12,&quot;gutter&quot;:10,&quot;mobileGutter&quot;:10,&quot;tabletGutter&quot;:10,&quot;desktopGutter&quot;:10,&quot;enableResponsive&quot;:&quot;0&quot;,&quot;tabletColumns&quot;:2,&quot;mobileColumns&quot;:1,&quot;lazyLoad&quot;:0,&quot;lightboxOpts&quot;:{&quot;animated&quot;:true,&quot;Thumbs&quot;:{&quot;type&quot;:&quot;modern&quot;,&quot;showOnStart&quot;:false},&quot;Toolbar&quot;:{&quot;display&quot;:{&quot;right&quot;:[&quot;close&quot;]},&quot;enabled&quot;:true},&quot;Carousel&quot;:{&quot;Panzoom&quot;:{&quot;touch&quot;:true},&quot;infinite&quot;:false},&quot;keyboard&quot;:{&quot;Escape&quot;:&quot;close&quot;,&quot;Delete&quot;:&quot;close&quot;,&quot;Backspace&quot;:&quot;close&quot;,&quot;PageUp&quot;:false,&quot;PageDown&quot;:false,&quot;ArrowUp&quot;:false,&quot;ArrowDown&quot;:false,&quot;ArrowRight&quot;:false,&quot;ArrowLeft&quot;:false},&quot;touch&quot;:false,&quot;backdropClick&quot;:false,&quot;l10n&quot;:{&quot;CLOSE&quot;:&quot;Close&quot;,&quot;NEXT&quot;:&quot;Next&quot;,&quot;PREV&quot;:&quot;Previous&quot;,&quot;Error&quot;:&quot;The requested content cannot be loaded. Please try again later.&quot;,&quot;PLAY_START&quot;:&quot;Start slideshow&quot;,&quot;PLAY_STOP&quot;:&quot;Pause slideshow&quot;,&quot;FULL_SCREEN&quot;:&quot;Full screen&quot;,&quot;THUMBS&quot;:&quot;Thumbnails&quot;,&quot;DOWNLOAD&quot;:&quot;Download&quot;,&quot;SHARE&quot;:&quot;Share&quot;,&quot;ZOOM&quot;:&quot;Zoom&quot;,&quot;EMAIL&quot;:&quot;Here is the link to the image : %%image_link%% and this is the link to the gallery : %%gallery_link%%&quot;,&quot;MODAL&quot;:&quot;You can close this modal content with the ESC key&quot;,&quot;ERROR&quot;:&quot;Something Went Wrong, Please Try Again Later&quot;,&quot;IMAGE_ERROR&quot;:&quot;Image Not Found&quot;,&quot;ELEMENT_NOT_FOUND&quot;:&quot;HTML Element Not Found&quot;,&quot;AJAX_NOT_FOUND&quot;:&quot;Error Loading AJAX : Not Found&quot;,&quot;AJAX_FORBIDDEN&quot;:&quot;Error Loading AJAX : Forbidden&quot;,&quot;IFRAME_ERROR&quot;:&quot;Error Loading Page&quot;,&quot;TOGGLE_ZOOM&quot;:&quot;Toggle zoom level&quot;,&quot;TOGGLE_THUMBS&quot;:&quot;Toggle thumbnails&quot;,&quot;TOGGLE_SLIDESHOW&quot;:&quot;Toggle slideshow&quot;,&quot;TOGGLE_FULLSCREEN&quot;:&quot;Toggle full-screen mode&quot;},&quot;Images&quot;:{&quot;Panzoom&quot;:{&quot;maxScale&quot;:2}},&quot;mainClass&quot;:&quot;modula-fancybox-container modula-lightbox-jtg-787&quot;,&quot;Html&quot;:{&quot;videoAutoplay&quot;:0,&quot;videoTpl&quot;:&quot;&lt;video class=\\&quot;fancybox__html5video\\&quot; controls muted playsinline controlsList controlsList=\\&quot;nodownload\\&quot; poster=\\&quot;{{poster}}\\&quot; src=\\&quot;{{src}}\\&quot; type=\\&quot;{{format}}\\&quot; &gt;  Sorry, your browser doesn&#039;t support embedded videos, &lt;a href=\\&quot;{{src}}\\&quot;&gt; download &lt;\\\/a&gt; and watch with your favorite video player! &lt;\\\/video&gt;&quot;}},&quot;inView&quot;:false,&quot;email_subject&quot;:&quot;Check out this awesome image !!&quot;,&quot;email_message&quot;:&quot;Here is the link to the image : %%image_link%% and this is the link to the gallery : %%gallery_link%%&quot;,&quot;grid_type&quot;:&quot;2&quot;,&quot;rowHeight&quot;:250,&quot;lastRow&quot;:&quot;justify&quot;,&quot;lightbox&quot;:&quot;fancybox&quot;}\">\n\n\t<div class=\"modula-grid-sizer\"> <\/div>\n\t<div  class=\"modula-items grid-gallery\">\n\t\t<div class=\"modula-item effect-pufrobo\" >\n\t<div class=\"modula-item-overlay\"><\/div>\n\n\t<div class=\"modula-item-content\">\n\n\t\t<a data-image-id=\"768\" role=\"button\" tabindex=\"0\" rel=\"jtg-787\" data-caption=\"\" aria-label=\"Open image in lightbox\" class=\"tile-inner modula-item-link\"><\/a><img loading=\"lazy\" decoding=\"async\" class=\"pic wp-image-768\"  data-valign=\"middle\" data-halign=\"center\" alt=\"Step 1: clicco su Chiudi\" data-full=\"https:\/\/www.gestionerichieste.help.polimi.it\/wp-content\/uploads\/2024\/03\/risposta_7.png\" title=\"risposta_7\" crop=\"\" width=\"1838\" height=\"429\" src=\"https:\/\/www.gestionerichieste.help.polimi.it\/wp-content\/uploads\/2024\/03\/risposta_7.png\" data-src=\"https:\/\/www.gestionerichieste.help.polimi.it\/wp-content\/uploads\/2024\/03\/risposta_7.png\" data-caption=\"\" srcset=\"https:\/\/www.gestionerichieste.help.polimi.it\/wp-content\/uploads\/2024\/03\/risposta_7.png 1838w, https:\/\/www.gestionerichieste.help.polimi.it\/wp-content\/uploads\/2024\/03\/risposta_7-300x70.png 300w, https:\/\/www.gestionerichieste.help.polimi.it\/wp-content\/uploads\/2024\/03\/risposta_7-1024x239.png 1024w, https:\/\/www.gestionerichieste.help.polimi.it\/wp-content\/uploads\/2024\/03\/risposta_7-768x179.png 768w, https:\/\/www.gestionerichieste.help.polimi.it\/wp-content\/uploads\/2024\/03\/risposta_7-1536x359.png 1536w\" sizes=\"auto, (max-width: 1838px) 100vw, 1838px\" \/>\n\t\t<div class=\"figc no-description\">\n\t\t\t<div class=\"figc-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n<\/div><div class=\"modula-item effect-pufrobo\" >\n\t<div class=\"modula-item-overlay\"><\/div>\n\n\t<div class=\"modula-item-content\">\n\n\t\t<a data-image-id=\"770\" role=\"button\" tabindex=\"0\" rel=\"jtg-787\" data-caption=\"\" aria-label=\"Open image in lightbox\" class=\"tile-inner modula-item-link\"><\/a><img loading=\"lazy\" decoding=\"async\" class=\"pic wp-image-770\"  data-valign=\"middle\" data-halign=\"center\" alt=\"Step 2: scrivo la risposta nella form di chiusura e invio\" data-full=\"https:\/\/www.gestionerichieste.help.polimi.it\/wp-content\/uploads\/2024\/03\/risposta_8-e1710412759637.png\" title=\"risposta_8\" crop=\"\" width=\"756\" height=\"317\" src=\"https:\/\/www.gestionerichieste.help.polimi.it\/wp-content\/uploads\/2024\/03\/risposta_8-e1710412759637.png\" data-src=\"https:\/\/www.gestionerichieste.help.polimi.it\/wp-content\/uploads\/2024\/03\/risposta_8-e1710412759637.png\" data-caption=\"\" srcset=\"https:\/\/www.gestionerichieste.help.polimi.it\/wp-content\/uploads\/2024\/03\/risposta_8-e1710412759637.png 756w, https:\/\/www.gestionerichieste.help.polimi.it\/wp-content\/uploads\/2024\/03\/risposta_8-e1710412759637-300x126.png 300w\" sizes=\"auto, (max-width: 756px) 100vw, 756px\" \/>\n\t\t<div class=\"figc no-description\">\n\t\t\t<div class=\"figc-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n<\/div>\t\t\n\t<\/div>\n\n\t\n\t\n\t<script type=\"application\/ld+json\">\n\t{\n\t\t\"@context\": \"http:\/\/schema.org\",\n\t\t\"@type\"   : \"ImageGallery\",\n\t\t\"id\"      : \"https:\/\/www.gestionerichieste.help.polimi.it\/?page_id=27\/\",\n\t\t\"url\"     : \"https:\/\/www.gestionerichieste.help.polimi.it\/?page_id=27\/\"\n\t}\n\n\t<\/script>\n\n\t\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<p class=\"has-text-align-left\">Con la funzione <strong>Chiudi <\/strong>l&#8217;utente ricever\u00e0 una sola mail di notifica.<\/p>\n<\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading alignwide\">2- Funzione Risposta e modifica dello stato del ticket<\/h3>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<ul class=\"wp-block-list\">\n<li>Dopo aver selezionato la funzione <a href=\"https:\/\/www.gestionerichieste.help.polimi.it\/?page_id=25\" data-type=\"link\" data-id=\"https:\/\/www.gestionerichieste.help.polimi.it\/?page_id=25\">Risposta <\/a>e dopo avere scritto il testo della risposta, selezionare come <strong>stato successivo<\/strong> del ticket lo stato <strong>chiuso con successo<\/strong>;<\/li>\n\n\n\n<li>se il ticket viene chiuso senza aver risolto, si modifica lo stato in <strong>chiuso senza successo<\/strong>;<\/li>\n\n\n\n<li>la voce <strong>Richiesta pregressa chiusa <\/strong>si seleziona se il problema segnalato non sussiste pi\u00f9, oppure se il ticket \u00e8 stato riaperto automaticamente senza un\u2019effettiva richiesta di approfondimento (ad esempio, quando un utente risponde alla chiusura di un ticket per ringraziare l\u2019operatore) <br><strong>ATTENZIONE<\/strong>: se lo stato del ticket \u00e8 nuovo bisogna usare la funzione &#8220;Nota&#8221; per assegnare lo stato &#8220;<strong>Richiesta pregressa chiusa<\/strong>&#8220;, altrimenti cliccando sulla funzione &#8220;Chiudi&#8221; il ticket si riaprir\u00e0 inviando all&#8217;utente la notifica di presa in gestione del ticket .<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"529\" height=\"136\" src=\"http:\/\/www.gestionerichieste.help.polimi.it\/wp-content\/uploads\/2024\/03\/chiusura.png\" alt=\"\" class=\"wp-image-791\" srcset=\"https:\/\/www.gestionerichieste.help.polimi.it\/wp-content\/uploads\/2024\/03\/chiusura.png 529w, https:\/\/www.gestionerichieste.help.polimi.it\/wp-content\/uploads\/2024\/03\/chiusura-300x77.png 300w\" sizes=\"auto, (max-width: 529px) 100vw, 529px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading alignwide\">Allegare file o mettere persone in Cc<\/h3>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<p>La funzione <strong>Chiudi <\/strong>non consente di allegare file o immagini o inserire immagini nel box di testo. <br>La funzione <strong>Chiudi <\/strong>non consente neppure di mettere persone in Cc nella risposta.<br>Nel caso in cui si renda necessario inviare file allegati, inserire immagini nel testo o mettere persone in Cc nella risposta si dovr\u00e0 utilizzare la funzione <strong><a href=\"https:\/\/www.gestionerichieste.help.polimi.it\/?page_id=25\" target=\"_blank\" rel=\"noreferrer noopener\">Rispondi<\/a><\/strong>, selezionando <strong>chiuso con (o senza) successo<\/strong> come stato successivo del ticket.<\/p>\n\n\n\n<p>Con la funzione <strong>Rispondi <\/strong>l&#8217;utente ricever\u00e0 due mail di notifica.<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>SITUAZIONE: voglio rispondere alla richiesta e contestualmente chiudere il ticket. La chiusura del ticket pu\u00f2 essere fatta nei due modi decritti sotto. 1- Funzione Chiudi Con la funzione Chiudi l&#8217;utente ricever\u00e0 una sola mail di notifica. 2- Funzione Risposta e modifica dello stato del ticket Allegare file o mettere persone in Cc La funzione Chiudi [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-27","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/www.gestionerichieste.help.polimi.it\/index.php?rest_route=\/wp\/v2\/pages\/27","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.gestionerichieste.help.polimi.it\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.gestionerichieste.help.polimi.it\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.gestionerichieste.help.polimi.it\/index.php?rest_route=\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gestionerichieste.help.polimi.it\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=27"}],"version-history":[{"count":26,"href":"https:\/\/www.gestionerichieste.help.polimi.it\/index.php?rest_route=\/wp\/v2\/pages\/27\/revisions"}],"predecessor-version":[{"id":1164,"href":"https:\/\/www.gestionerichieste.help.polimi.it\/index.php?rest_route=\/wp\/v2\/pages\/27\/revisions\/1164"}],"wp:attachment":[{"href":"https:\/\/www.gestionerichieste.help.polimi.it\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=27"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}